People are far more likely to embrace a future they helped create than one that was simply delivered to them. Yet many organizations still approach transformation efforts in exactly the opposite way. A few weeks ago, we met with an organization struggling through a Product Lifecycle Management (PLM) transformation. The project was behind schedule, additional … Continued
For years, change management has been treated like an afterthought – a few emails, a training deck, maybe a communication plan thrown in before go-live. The focus? Manage resistance. Check the box. Move on. But let’s be honest – that model doesn’t drive real adoption anymore. And in today’s environment – shaped by AI, rising … Continued
Challenges Public sector client moved to a federated IT model and a significant reorganization moved 32 service departments into five lines of business. These changes led to a situation where IT’s lack of attention to the customer’s voice resulted in a negative impact on business alignment and ultimately harmed IT’s reputation. Further complicating matters was … Continued
