Modernizing Test Automation for a Manufacturing Leader

As one of the world’s largest diversified manufacturing companies, innovation and quality are at the core of everything they do. For the Digital Oral Care (DOC) division, delivering consistent, high-quality digital services demanded more than just smart strategy – it required a scalable, modern approach to test automation. That’s where Trissential came in.

Challenge

The DOC team had the vision and drive to improve quality, but encountered key roadblocks:

• Outdated, unmaintained automation tools
• Waterfall-style test case design that slowed execution
• Limited internal expertise in modern test architecture
• No cohesive approach to Test Environment Management or virtualized execution

DOC leadership engaged Trissential to help operationalize their quality vision with a forward-looking, scalable solution.

Solution

Trissential partnered with the DOC team to implement a platform-based, on-demand automation service:

• Launched direct API testing and laid the groundwork for Test Data Management innovation
• Rolled out a modern, open-source .NET C# automation framework aligned with the development environment
• Automated over 200 manual test cases and integrated with CI/CD pipelines for Agile alignment
• Continued scaling to over 2,000 automated tests across systems, including the Fulfillment Services (FS) platform
• Achieved 98%+ test coverage for FS with a hardened framework requiring 35% less code
• Integrated test architecture into Azure DevOps for full lifecycle orchestration

Results

This transformation delivered impressive results across quality, efficiency, and scalability:

• 10x increase in test coverage
• 57% reduction in manual testing time
• Test case to defect ratio improved to 4:1 (industry avg: 16:1)
• On-demand automation capability across projects
• 75%+ automation of qualifying manual cases
• CI/CD pipeline fully orchestrated via Azure DevOps
• Improved risk analysis and root cause capability
• Stronger feedback loops and continuous improvement culture