At Trissential we see the future of work for its potential – excitement, achievement, and success through digital transformation. We disrupt traditional, inefficient processes. We replace them with automation that frees employees to achieve greater things with less burden of repetitive, manual tasks. While the concept may sound like science fiction, Robotic Process Automation and RPA services are here. And they’re producing impressive results.
Robots are essentially a digital workforce that can work alongside existing employees to perform tasks incredibly fast. For example, handling 80,000 orders per week, or responding to thousands of customer inquiries while simultaneously processing hundreds of invoices. Some are wary this will lead to a loss of jobs. But, RPA services actually make existing positions more meaningful and actually create jobs. Experts forecast that number will hit 97 million by 2025.
Disrupting existing processes, even changing entire business models, means stepping outside your comfort zone. But, the industry in the U.S. is demanding it. By 2024, we expect that nearly two-thirds of all U.S. companies will implement some kind of automation. As a result, companies using RPA services will become more agile and able to provide the service customers now expect. These expectations are based on their experiences with on-demand businesses such as Amazon, Netflix and Uber.
Robotic Process Automation (RPA) connects disparate systems and automates processes either partially or fully. This helps your business work smarter, not harder. Implementing RPA could mean completing data entry in a fraction of a second, or running order processing with zero backlogs. RPA services also remove human error from sensitive processes such as document reviews.
For a non-profit client, Be The Match, Trissential implemented RPA services, deploying robots for spreadsheet manipulation, emails, and administrative tasks. We helped this client reduce the overall time for these from 120 minutes per run to less than 12 minutes. This meant employees were able to focus more on donor-related tasks, and that made them happier with their work.
For our Dublin telecom client, eir, Trissential’s order provisioning robot reduced processing time by 60%. We also helped them clear a 45,000 regulatory document backlog created by COVID-19 challenges, with a 99.8% success rate. This saved over 3,000 person-hours for the organization in just one year.
RPA – The Definition of a Win-Win
As a new generation of tech-savvy individuals enters the workforce, employers are embracing change. Especially when it comes to the roles and responsibilities of their workers. Robots take the menial work away from your employees and free them to give your customers the service they deserve. When we implement RPA, employees can spend more time nurturing delicate client relationships and building trust. Allowing them to focus on work that requires human, emotional intelligence. As a result of RPA-implemented processes, employees spend more time using their creativity, analytical and critical thinking skills. This in turn improves their employee experience and ultimate job satisfaction.
Our RPA services start with evaluating existing processes to determine what we can robotically automate. The next step includes training your workers early in the transformation process, so they feel fully confident working with and alongside the digital workforce. Ongoing education is an important component of RPA. This allows employees to work alongside their robot coworkers and troubleshoot problems effectively when they occur.